Refund and Returns Policy

English

For our terms and conditions, please click here. For our privacy policy, please click here.

Overview

If you are contracting as a consumer, you may cancel your order and return the Product(s) within fourteen (14) days of receipt, in accordance with clause 4 and clause 8 of our Terms and Conditions.

To be eligible for a return, the item must be unused, unopened and in its original packaging. For hygiene and safety reasons, we cannot accept the return of any supplement product whose seal or packaging has been opened or broken, unless the product is defective or was sent to you in error.

How to return a product

To cancel your order and return a Product, please contact us in writing at podrska@zdravaprica.com before sending anything back. We will provide you with the exact return address. You are responsible for the cost of returning the item to us, unless the Product is defective or the wrong item was sent by our error, in which case we will also refund reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, we will process your refund as soon as possible and, in any case, within thirty (30) days of the day we confirm your refund is due. Refunds are issued using the same payment method you used for the original purchase.

If a Product is defective, we will refund the full price of the Product, any applicable delivery charges, and any reasonable return shipping costs.

Non-returnable items

Opened or used supplement products, for hygiene and safety reasons
Gift certificates (see clause 5 of our Terms and Conditions)
Products returned more than 14 days after delivery, except where required by law

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Srpski

Pregled

Ako kupujete kao potrošač, možete otkazati narudžbinu i vratiti proizvod(e) u roku od četrnaest (14) dana od prijema, u skladu sa klauzulom 4 i klauzulom 8 naših Uslova korišćenja.

Da bi povraćaj bio prihvaćen, proizvod mora biti nekorišćen, neotvoren i u originalnom pakovanju. Iz higijenskih i bezbednosnih razloga, ne prihvatamo povraćaj suplemenata čije je pakovanje ili zaštitna traka otvorena ili oštećena, osim ako je proizvod neispravan ili je greškom poslat pogrešan artikal.

Kako da vratite proizvod

Da biste otkazali narudžbinu i vratili proizvod, obavezno nas prvo kontaktirajte pisanim putem na podrska@zdravaprica.com, pre nego što bilo šta pošaljete nazad. Dostavićemo vam tačnu adresu za povraćaj. Troškove vraćanja proizvoda snosite vi, osim ako je proizvod neispravan ili je greškom poslat pogrešan artikal, u kom slučaju refundiramo i razumne troškove povraćaja.

Povraćaj novca

Nakon što primimo i pregledamo vraćeni proizvod, obavestićemo vas imejlom o odobrenju ili odbijanju povraćaja.

Ako je povraćaj odobren, obradićemo ga u najkraćem mogućem roku, a najkasnije u roku od trideset (30) dana od dana kada vam potvrdimo da vam pripada povraćaj. Povraćaj se vrši istim načinom plaćanja koji ste koristili prilikom kupovine.

Ako je proizvod neispravan, refundiramo punu cenu proizvoda, eventualne troškove dostave, kao i razumne troškove povraćaja.

Proizvodi koji se ne mogu vratiti

Otvoreni ili korišćeni suplementi, iz higijenskih i bezbednosnih razloga
Poklon vaučeri (pogledajte klauzulu 5 naših Uslova korišćenja)
Proizvodi vraćeni više od 14 dana nakon isporuke, osim kada je zakonom drugačije propisano

Potrebna vam je pomoć?

Za sva pitanja u vezi sa povraćajem ili zamenom, kontaktirajte nas na podrska@zdravaprica.com.